InterContinental Mauritius Resort Balaclava Fort: ‘We provide guests with the sensation of being at home’

The unique location of the InterContinental Mauritius Resort Balaclava Fort combines tradition and luxury with blue waters and golden sands at an iconic resort in Mauritius. Resuinsa spoke to the managers at the resort to find out more about this paradise island destination and how our linens help improve the guest’s experience.

What makes your hotel unique?

Some of the unique features of the resort are the scenic location in private Balaclava bay on the north-west coast between Port Louis and Grand Bay. All of the 210 rooms are facing the Indian Ocean & have very close access to the ocean. Offering unique à la carte dining options across all resort restaurants. Forthy 2-bedrooms are facing the ocean. These family rooms have a main guestroom and a separate bedroom for each guest’s privacy. All infinity pools are heated during winter months. The SPA InterContinental is offering over 50 blissful therapies. As for entertainment, the guest has the option between daily live shows during the night, entertainment-themed buffets and swim-up bar. InterContinental Mauritius is offering the largest ballroom on the island with direct access to the beach. Sugar Island is accessible for more private, bespoke functions, weddings, and proposals. Relax with the pleasing sound of the waves across the resort and watch one of the best sunsets in Mauritius. The hotel team that will always go an extra mile to delight you

How would you describe luxury?

For more than 70 years, InterContinental Hotels & Resorts has been the gateway to how luxury travel should be. And, through our knowledge, experience, and connections, we open new perspectives so that the guest can discover new stories and create their own.

In Mauritius, luxury begins at the private beach of Ville Valio, an island of abundant beauty and history. We welcome you to the InterContinental Life experience, where tradition meets luxury and blue water with golden sand. Overlooking a turquoise lagoon, the InterContinental Mauritius Resort Balaclava Fort enjoys a spectacular natural environment, surrounded by green gardens of trees and native flowers, our luxurious accommodation is complemented by quality service, with luxurious amenities.

What do you recommend the guests visit in your city?

The essence of Mauritius is that you find the entire world on an island, due to its diverse cultures and ethnicities. To visit, the highlight is the mingling in Port Louis, as well as the fantastic beaches we have, of white and coral sand, such as Pereybere, Flic en Flac, Le Morne, Belle Mare, Blue Bay, and Ile aux Cerfs. Each region is unique and driving along the coast visiting the beaches is a way to see its treasures and differences.

Visitors can do all kinds of water sports and activities, but also learn the Dance of the Sega, declared by UNESCO as Intangible Cultural Heritage. The Botanical Garden of Pamplemousses, the seven-colored land of Chamarel and gastronomy are other essentials of Mauritius.

How do you manage to make guests feel special in your hotel?

Not only providing the best product and service to our guests but also keeping us in the spirit of the four truths.

The true attitude is to be affectionate, creating genuine connections with guests. The real confidence lies in having the knowledge and skills to play our role and provide guests with the confidence to help and support them during their stay. True listening, which focuses on what our guest is saying and understand what he wants and needs. Finally, the true responsiveness, which is to provide guests with what they need and do it in a timely and careful manner.

What are the most important elements to have a well-dressed bed?

One of the most important elements for us is to choose the color palette. White, as primary and a secondary color, provides a sharper appearance. White or cream, used as a secondary color, can also break a “sea of color.” Another element is in texturing to touch: the textures of a well-dressed bed are attractive.

We also stack the pillows: the layers of pillows form an attractive cloud of comfort that represents luxury in itself. All this, in the details, offer a unique style.

In addition, quality is essential: as a five-star resort, we are committed to quality not only for the comfort of our guests but also for the durability of the product. We also focus on personalization so that each of our rooms is unique.

What should table linens be like to enjoy a gastronomic experience?

Our chefs create some of the best dishes on the island, it is a culinary art in itself. Therefore, we use the color white in order for our guests to focus on the aesthetic beauty of the dish. In this way, table textiles have a minimum of color that represents the identity of the restaurant

Which bed linen do guests point out the most? Why?

The goal is to provide the guest with the feeling of being in their home, even if it is far away, and the sheets are the ones that have the most success among our guests. Even after their departure, many have contacted us to ask where we buy these textiles.

How has Resuinsa contributed to improving the stay and the experience of the guests in your establishment?

One of the points that we highlight is the fast delivery service. We also receive positive comments not only from our guests but also from collaborators who work daily with Resuinsa products. Our cleaning team highlights how easy it is to work with Resuinsa sheets and has significantly increased its working speed.

How would you describe the sensation of Resuinsa’s linens?

Fine, scented, bright and soft that is durable.